Ordering is simple, simply visit our shop, select the product that you would like to purchase, enter the requested personalisation information and any applicable other options, and then add your item to the cart. Repeat this process for all your items and then proceed to the checkout to pay for your order.

Every Official Santa Letter is individually personalised by a real person using your provided information. An example of the included story may be viewed on the product page before ordering.

No, we now offer both Paypal and credit card facilities at the checkout. simply select card payment instead of PayPal.

Yes, all prices are shown in GBP. However, if you would like to pay in your local currency then this will be converted once you reach the Paypal/Credit Card stage at checkout.

Once you have added at least one product to your cart, you will be able to see the ‘Add Coupon’ section in the cart page and also at the checkout page. Please be sure to add your coupon before the payment process is completed.

Yes, we have strict ‘Elf and Safety’ measures to ensure that all our letters and products are safe for your children and loved ones. All Official Santa Letter products are created and packaged in a clean and well sanitised environment and our custom envelopes are all pre-gummed and self sealing.

Promotional voucher codes will deduct a pre-stated discount from the full list price stated on our website. Voucher codes do not work in conjunction with any other offers or automatic discounts. When a voucher code is entered, any automatically applied offers such as our automatic multiple letter discount will be removed from the checkout to allow for the voucher code discount to be applied and deducted from the full list price.

Vouchers can not be applied after a transaction is completed.  If you forgot to use your voucher code and it its still valid, the voucher may be used with any future purchases before the expiry date.

If you have made and error with your submitted details, please contact us immediately to request any changes. All orders are usually process and made ready for dispatch within a very small time period after your order is received. As a personalised product, we reset that once your order has been processed and physically manufactured then it is no longer possible to make any changes or amendments to any order.

The required information is marked with an asterix ( ‘*’ )  on each product. Certain information such as Name, Age, Gender and Delivery address are required as a minimum. Other information may be skipped and we will use a universal replacement to make the letter  readable.

Each letter design includes its own unique story. If you are sending letters to the same address then please order different designs for each person. If you order the same design for each person at the same address then the main letter text will be identical and each letter will only vary by each recipients own information.

Yes, Worldwide delivery is available with all Official Santa Letters. Delivery within the UK is FREE and International p+p is added depending on the delivery country.  However, we do not offer delivery outside of the U.K for our other physical items such as Christmas Eve boards and Personalised mugs.

All payments are handled by and taken directly by Paypal, Apple Pay or Stripe (for debit and credit card transactions) Our website is SSL secure and encrypted to ensure your payment information remains safe.

Our order system will be accepting orders until December 20th 2024*. We recommend that your order should be placed as early as possible to ensure your letters are delivered in time for Christmas. Please check our final postal dates to ensure your letter will arrive in time for Christmas.

*Order System may be closed early depending on stock and other factors.

Al orders will be posted according to your selected postal date. For U.K orders, please allow 3-5 working days from your selected dispatch date. International orders may take upto 14 working days to arrive.

We offer a personalised ‘Santa’ Letter’ service and our prices include the Santa Letter, postage and bonus items listed on our website. The recipients requested ‘wish list’ will not be sent with your personalised Santa Letter. Unfortunately this part of Santa’s service is for ‘Santa’ to provide.

Yes, All orders with the same dispatch date selected will be dispatched together on the same day. Each Santa Letter is sent in its own envelope with its own postage stamp. Once the letters have been sent each letter will have to make its own way through the postal system. For this reason we can not guarantee that letters will arrive on the same day.

Official Santa Letters supply custom made personalised products. At peak times all orders are personalised and manufactured within 2 hours of being received. Once personalised products have been physically created, they are then placed together with all other orders awaiting dispatch and it is no longer possible to cancel an order. Cancellation requests must be made within 2 hours of an order being placed.

Our last recommended order dates for our most popular destinations are:

• UK -16th December 2024
• Europe – 1st December 2024
• Usa, Canada – 1st December 2024
• Australia and rest of World: 1st December 2024

We recommend placing your order as soon as possible to ensure your letters arrive on time. Delivery takes 2-5 working days for UK orders and upto 14 days for International destinations